Shipping Information

General Information

  • Standard shipping s a flat rate of $4.95 for all memorial jewelry orders within the United States. Orders over $50 ship free.
  • Items are normally shipped within 1-3 business days of cleared payment, excluding weekends and Federal holidays. Around holidays, please allow up to 5 business days for processing.
  • Need it faster? We offer expedited services at checkout.

Due to high volumes, we are unable to accommodate requests for address changes or order changes/cancellations. Please ensure that all information entered is correct, at the time your order is placed. 

IMPORTANT

  • We are unable to offer refunds for any carrier delays
  • We are unable to refund/reship packages that are still in transit; this includes packages that the USPS has denoted “In Transit, Arriving Late”.
  • It is the responsibility of the buyer to ensure that the shipping address provided at checkout is correct. We cannot forward packages to a different address. 
  • We are unable to refund or reship orders where the tracking shows delivered. Should this happen, please submit a missing mail request at https://missingmail.usps.com/ for assistance in locating your package.

International Buyers – Please Note:

  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
  • Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
  • Items will be declared at full value. We are unable to mark items as a gift.

Refused and Undeliverable Packages

If your package is returned to us by the shipping carrier, your order will be restocked and refunded less the cost of shipping.

We are unable to reship orders that are returned as undeliverable. If you would like us to reship your order, please place a new order and be sure to double check the shipping address provided.