I love the necklace very much but was very disappointed the funeral home put my love one in the necklace and I even checked the screw. Later that day take it off to shower and notice the screw was gone and of course the ashes. Was very upset and disappointed
I'm so very sorry to hear that the screw was lost. As noted in the order follow up email and filling instructions, it's very important to glue the screw in place so as not to lose the screw and/or ashes. It sounds like the funeral home may have not sealed the urn after filling.
I will follow up with you privately to see how I can help.
Great value and quality. Ordered for my mom, for mothers day. Got here quickly and even got a personal email with further tips on how to properly seal. Would recommend to family and friends.
The necklaces I ordered are perfect. Thank you!
Customer service was great arrives right on time and product was just what I wanted